Welcome to Deals TrendyFit Family Store! We’re here to help you with any questions about our performance-driven footwear and apparel for the whole family. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Store
What kind of products does Deals TrendyFit Family Store offer?
We specialize in performance-driven footwear and apparel for the entire family – men, women, and kids. Our collections include:
- Running shoes and competition gear
- Lifestyle sneakers and casual footwear
- Activewear including jackets, bottoms, and bras
- Clothing for various activities and sports
Who is your target customer?
Our store is designed for active families who value both performance and style. Whether you’re:
- A parent looking for quality footwear for your children
- An athlete seeking competition gear
- A fashion-conscious individual who wants stylish yet functional activewear
- Someone looking to upgrade the whole family’s wardrobe
Product Questions
How do I know what size to order?
Each product page includes detailed size charts. We recommend measuring your feet or body according to our guidelines and comparing them to the specific product’s measurements. If you’re between sizes, we suggest sizing up for comfort, especially for athletic footwear.
Are your products suitable for competitive sports?
Yes! We offer specialized competition gear in our “Competition” category. These products are designed to meet the demands of athletic performance while maintaining our signature style. Look for products marked as “competition” for high-performance options.
Do you offer matching family sets?
While we don’t have pre-made matching sets, many of our styles are available across our MEN, WOMEN, and KIDS categories, allowing you to create coordinated looks for the whole family. Browse by collection to find complementary styles.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after processing (1-2 days)
- Free Shipping on orders over $50 via EMS: 15-25 business days after processing
Where do you ship to?
We ship worldwide to most countries, excluding some Asian and remote regions. During checkout, simply enter your address to confirm availability in your location. Our warehouse is located in Fremont, California, but we serve customers across the globe.
How long will my order take to arrive?
Delivery times vary based on your location and chosen shipping method:
- Order processing: 1-2 business days
- Standard Shipping: 10-15 business days after processing
- Free Shipping: 15-25 business days after processing
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be in new, unworn condition with original packaging and tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your payment information. We don’t store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
- Receive exclusive offers
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours on business days. Our physical address is:
Deals TrendyFit Family Store
46710 Crawford Street
Fremont, US 94539
Deals TrendyFit Family Store
46710 Crawford Street
Fremont, US 94539
Do you offer gift wrapping or special packaging?
Currently we don’t offer gift wrapping services, but all our products are carefully packaged with the same care we’d give our own family’s gear. If you’re purchasing a gift, we recommend including a personal note in the “Order Notes” section during checkout.
Didn’t find the answer you were looking for? Don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help the TrendyFit family look and perform their best!